Policy / Terms and Conditions


Definitions

"Customer" Shall mean be the person or persons who ordered the goods and is shown on the invoice supplied by Racing Image.
"Racing Image" Shall mean Versatile Electrical PTY LTD Trading as Racing Image.
"Order" Shall mean any product, service, equipment, material or goods listed on the invoice supplied by Racing Image.

Payment terms - All web-site orders are prepaid and full payment must be made before the order will be processed. Once the full payment has been received your order will be placed in the queue to be produced.

Payment options

Cash
Cheque
Direct deposit
Credit card - Visa or MasterCard only
PayPal (web-site payments only)

Artwork

All custom artwork must be approved by the customer before production. Racing Image will not accept any liability or responsibility for errors or omissions overlooked once the artwork has been approved for production.

Due to variances in computer monitors, printing equipment, printing processes, inks and media the customer accepts that there will be some variance in the colours from proofs to the final product.

Production

Once customer or client approval is received the order should be considered final and any changes from that point will incur additional charges. Any already completed work will need to be paid for before commencing with changes.

The order queue is based on a first in, first served basis. Turn around times will vary on current workload, size and complexity of each order. If you require your order by a certain date please notify staff before placing your order to avoid disappointment.

Title of goods

Racing Image retains ownership of all files, artwork designs and intellectual property.

Racing Image reserves the right to use artwork or photos and samples of finished work for use in our portfolio or as samples in store, on our website or on our social media.

Proofs and Colours

If a Proof is provided, a computer generated PDF or JPG proof is not be an accurate colour reproduction of your final printed piece as electronic proofs do not show colour change from RGB or Pantone to CMYK. The proof is the final chance to check layout, positioning, bleed, crop marks, spelling and details. Therefore what you see on your computer screen (colours) are not the same as can be reproduced by the printer due to the limitations and the smaller number of colour variations of the inks available.

Use of a UV coating or over laminate may affect or change the appearance of the printed colours. We are not liable for the final colour appearance of a UV coated or over laminated product. We will try our best to match each colour, but we accept no responsibility for colour variations between the submitted files and the final printed items. The proof must be treated as a different file from the original submitted file and be checked prior to approval. The customer is fully responsible for all that is contained in the final approved proof.

All kits are printed in CMYK Colours.

Returns / Refunds

Returns will only be accepted on goods that are faulty (due to a manufacturing fault or defect), or not supplied as per original order. Returns will not be accepted because the customer has changed their mind. Returns will only be accepted within 7 days of pick-up or delivery. Please contact us to discuss available options.

All online transactions that are processed through PayPal are held by PayPal until the order has been processed. This is done to ensure if an incorrect order has been placed online it can be quickly refunded or amended if required, please contact us immediately if you have made a mistake on your online order.

Copyright

PLEASE NOTE NO COPYRIGHT MATERIAL WILL BE PRINTED UNLESS WRITTEN AUTHORISATION FROM COPYRIGHT HOLDER IS SUPPLIED WITH LOGOS or IMAGES.

Kart Templates

All templates have been tested and have been proven to fit in an acceptable manner.

Damages

Racing Image accepts no responsibility for incorrect fitting of the graphics on your plastics or storage.

Designs

All Designs remain the property of Racing Image and may not be reproduced without authorisation and are protected by copyright.

Logos

Logos must be supplied in vector file formats such as .pdf or .eps (.jpg, .bmp or .doc are not acceptable) you must have written authorisation from the owner of the logo for it to be used on your sticker kit.

Recreating Logos

If your supplied logos are not in vector formats a recreation of logo fee will apply, please email any files you are unsure of for a quote.


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Copyright - Versatile Design 2020